Step 2: Your enquiry
Reason for enquiry
Select your enquiry type Update payment details Update personal details Make changes to a policy Make a complaint Update communication preferences Other enquiry
Request type
- Select - Amend Bank details (Ongoing payments) - Credit Card Amend Bank details (Ongoing Payments) – Direct Debit Amend Payment frequency
Request type
- Select - Change my policy ownership Change the life insured Decrease or increase cover Remove a CPI increase Add a CPI Increase Take up a CPI increase Request an insurance quote Request a reinstatement of my insurance Cancel my insurance Request a premium and cover pause/premium waiver Request a re-assessment of my policy (i.e. change in smoker status, occupation, etc.) Remove current advisor Add new advisor details Add a new beneficiary Remove beneficiary Other insurance policy change
Request type
- Select - Change my policy ownership Close account Remove current advisor Add a new beneficiary Remove beneficiary Other super policy change change
Request type
- Select - Change my policy ownership Close account Remove current advisor Add new advisor details Add a new beneficiary Remove beneficiary Other investment policy change
Request type
- Select - Change my policy ownership Close account Remove current advisor Add new advisor details Add a new beneficiary Remove beneficiary Other retirement policy change
Request type
- Select - Change my policy ownership Close account Remove current advisor Add new advisor details Add a new beneficiary Remove beneficiary Other bonds policy change
Request type
- Select - Change my policy ownership Close account Remove current advisor Add a new beneficiary Remove beneficiary Other whole of life & endowment policy change
Request type
- Select - Enter details
Request type
- None - Name change Amend date of birth Update phone number Update email address Update address Update my TFN
Request type
- Select - Enquire about a missed payment/premium Confirm payment/premium amount Confirm if payments/premiums are up to date Provide supporting documents in order to support a payment Other payment query Follow-up an outstanding Claims payment Follow-up an outstanding Super payment Follow-up an outstanding Investment payment Follow-up an outstanding payment - Other
Request type
- Select - Hypothetical claim query Lodge a claim Query about a recently lodged claim Provide documents for a claim Enquire about a claims payment Request a copy of the claim file Other claims query
Request type
- Select - Confirm my insurance cover details Request a copy of the policy document Request a copy of the Product Disclosure Statement (PSD) Underwriting preassessment request Confirm current advisor details Request a beneficiary form Other insurance policy query
Request type
- Select - Request a withdrawal form Withdrawal amount query Exit fee query Tax deduction on super Super confirmation (super search) Super contributions enquiry Request a super rollover form Confirm current advisor details Request a beneficiary form Other super policy query
Request type
- Select - Confirm current advisor details Request a beneficiary form Other investment policy query
Request type
- Select - Confirm current advisor details Request a beneficiary form Other retirement policy query
Request type
- Select - Confirm current advisor details Request a beneficiary form Other bonds policy query
Request type
- Select - Confirm current advisor details Request a beneficiary form Other whole of life & endowment policy query
Request type
- Select - Confirm maturity date Confirm maturity amount Clarify bonuses paid Loan query Confirm surrender amount Other maturity query
Request type
- Select - Issue with the application (app) Registration details enquiry/forgotten details Password reset Other My AMP query
Request type
- None - Make a complaint
Request type
- Select - Balance/statement Australian Taxation Office (ATO) statement Certificate of currency Centrelink certificate Other document
Request type
- None - Enter details
CAPTCHA