We are updating our website
So that we can direct you to the right page,
please select your product from the list below.
We are no longer accepting AMEX as a payment method. Only a small number of customers pay by AMEX and like many businesses, we have made the decision that it’s not sustainable to pay the merchant fees and have a relationship with AMEX. We apologise for this inconvenience and encourage you to maintain your Direct Debit with us.
To keep your policy active and ensure you remain covered, we have updated your payment method to Direct until we receive your completed form with your new Direct Debit details. This means we will send you a payment notice when premiums become due. The payment notice will outline the different payment options available and you can decide how you would like to pay.
Your payment options
1. Update your Direct Debit details
If you would like to maintain your Direct Debit arrangement, you can do this using the other payment options available. We accept payments from Visa, Mastercard or a bank account. Simply complete and return the Direct Debit Request form, nominating one of these options.
Please scan or take a photo of the completed form and either:
– email it to askus@resolutionlife.com.au; or
– mail it to:
Resolution Life Customer Service
GPO Box 5441
Sydney NSW 2001
Please check your details carefully and ensure that they are correct before returning the Direct Debit Request form to us.
2. Pay when you receive payment notices
If you prefer not to remain on Direct Debit, you can choose to pay your premiums when you receive our payment notice. Choosing to pay this way does mean that rather than the payment happening automatically, you will have to remember each time you receive a payment notice, so it may not be as convenient as Direct Debit
Frequently Asked Questions
Why are you removing AMEX as a payment option?
Only a small number of customers pay by AMEX and like many businesses, we have made the decision that it’s not sustainable to pay the merchant fees and have a relationship with AMEX. We apologise for this inconvenience and encourage you to maintain your direct debit with us.
Can I login online to update my credit card details?
No, unfortunately this can’t be done online. Please complete and return the Direct Debit form that was included in the letter we sent to you. The form is also available above
Can I complete the Direct Debit form electronically?
Yes but the form must be physically signed or electronically signed using DocuSign only.
Do you accept BPAY?
If you are on Direct billing, then yes this is a payment option. The BPAY details will be included on the payment notice when we send it to you.
Is there any difference to my premium between the different payment methods?
No, however there may be difference for different payment frequencies. For example, if you switch between monthly, half yearly or yearly.
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.
