FAQs and Guides

ALTERATION REQUEST
 

REQUIREMENTS
 

UNDERWRITING
 

Smoker to non-smoker

Complete Update smoker status digital form 

Yes

Review of health loading

Complete Increase/Alteration/Addition Application form.

Yes

Review health exclusions

Complete the Review of Health Exclusion form with the addition of the relevant questionnaires required. You will find these questionnaires under Other forms tab at Forms - Resolution Life.

Yes

Review of occupation rating

If you have a quote that was issued within the last 30 days, complete the Upgrade your occupation digital form.
 

If you do not have a quote, complete the Online quotes enquiry form.

Yes

Wait period increase

Obtain a quote for Elevate products:

1. Log into portal. 
2. Search for the client’s policy number
3. Go into their policy information
4. On the menu on the left-hand side, select Request a quote → Policy alteration

5. Follow the steps within the Premium calculation tool to obtain this quote. 
6. The policy owner can then sign and date the quote and send to insurance@resolutionlife.com.au.

Obtain an increase quote for other products:

1. Complete the Online quotes enquiry form
2. Once the quote has been approved by the policy owner, they can then request the implementation of this change, in writing, to insurance@resolutionlife.com.au. 

No 

Increase sum insured

1. Obtain an increase quote via the Online quotes enquiry form
2. Once quote has been received, attach to the completed Increase/Alteration/Addition Application form.

Yes

Decrease sum insured

Obtain a quote for Elevate products:

1. Log into portal. 
2. Search for the client’s policy number
3. Go into their policy information
4. On the menu on the left-hand side, select Request a quote → Policy alteration

5. Follow the steps within the Premium calculation tool to obtain this quote. 
6. The policy owner can then sign and date the quote and send to insurance@resolutionlife.com.au.

Obtain a decrease quote for other products:

1. Complete the Online quotes enquiry form
2. Once the quote has been approved by the policy owner, they can then request the implementation of this change, in writing, to insurance@resolutionlife.com.au.
 

No 

Decrease benefit period

Obtain a quote for Elevate products:

1. Log into portal. 
2. Search for the client’s policy number
3. Go into their policy information
4. On the menu on the left-hand side, select Request a quote → Policy alteration

5. Follow the steps within the Premium calculation tool to obtain this quote. 
6. The policy owner can then sign and date the quote and send to insurance@resolutionlife.com.au.

Obtain a decrease quote for other products:

1. Complete the Online quotes enquiry form
2. Once the quote has been approved by the policy owner, they can then request the implementation of this change, in writing, to insurance@resolutionlife.com.au.

No

Removal of CPI

Complete Request to opt out of inflation adjustment digital form.

No

Addition of CPI

Obtain a quote for Elevate products:

1. Log into portal. 
2. Search for the client’s policy number
3. Go into their policy information
4. On the menu on the left-hand side, select Request a quote → Policy alteration

5. Follow the steps within the Premium calculation tool to obtain this quote. 
6. The policy owner can then sign and date the quote and attach to the completed Increase/Alteration/Addition Application form

Obtain a decrease quote for other products:

1. Complete the Online quotes enquiry form
2. Attach the quote to the completed Increase/Alteration/Addition Application form 

Yes

Conversion to senior plan (where eligible- Elevate only)

This requires a new business quote via the Elevate online tool.

1. Log into portal. 
2. On the menu on the left-hand side, select Quotes → New policy (Elevate online) 

3. Once the quote has been approved, the policy owner will then need to complete the following 2 forms:

1. 07316B_Elevate_Insurance_application_form.pdf (resolutionlife.com.au)
2. Elevate personal statement form (complete sections for Insurance details, smoking status, occupation and income details).

Yes

Future insurability benefit increase

1. Request an increase quote via the Online quotes enquiry form
2. Attach this quote to the completed the Future insurability benefit for life, TPD and trauma insurance form 

No

Alter TPD own to TPD any occupation

1. Obtain a quote via Online quotes enquiry form
2. Once the quote has been approved by the policy owner, they can then request the implementation of this change, in writing, to insurance@resolutionlife.com.au.

No

Addition of any option eg (SG) superannuation contributions option, flexilink

or premierlink options, TPD or Trauma options

1. Obtain an increase quote via Online quotes enquiry form
2. Complete Increase/Alteration/Addition Application form. Refer to page 8 for eligibility. You cannot add to the policy if this commenced prior to 17th August 2009.  It will have to be a cancel and replace to add. 

Yes